Reference

How ffkolkata Handles Your Personal Data

At ffkolkata, we take the handling of your personal data seriously — what we collect, why we collect it, and exactly how long we keep it are all…

Data TransparencyAccount SecurityYour Rights ProtectedIndia-Focused Policy
ffkolkata How ffkolkata Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our privacy team is reachable through multiple channels. We aim to acknowledge all data-related requests within 48 hours and resolve them within 30 days, in line with applicable legal timelines.

Team online

Email Privacy Team

Send your data access, correction or deletion request to our dedicated privacy address at ffkolkata.asia. Include your registered mobile number so we can verify your identity before processing any request.

Live Chat Support

Our live chat is available around the clock. Start a conversation and ask specifically for the privacy desk — the agent will escalate your request to the data team and give you a reference number to track progress.

Account Help Centre

Inside your ffkolkata account, the Help Centre section has a dedicated privacy request form. Fill it in while you are logged in so your identity is already verified, which speeds up the review and response process considerably.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

Every layer of data handling at ffkolkata is built around keeping your account information accurate, accessible only to you, and held no longer than necessary.

Data We Collect

We collect the name, email address, mobile number and government ID you submit at registration, plus transaction records tied to…

Cookie Practices

Session cookies keep you logged in and allow our fraud-detection layer to flag unusual login locations.

Account Security Measures

Passwords are stored as salted hashes — we never hold your plain-text password. Two-step verification is available and strongly encouraged.

Retention Periods

Account data is retained for as long as your account remains active and for a defined period after closure, as…

Third-Party Sharing

Payment processor partners receive only the transaction identifiers required to clear a UPI transfer or PhonePe withdrawal.

Requesting Changes

You can request a full export of your data, ask us to correct inaccurate details, or submit a deletion request…

Common Questions About Your Privacy at ffkolkata

We have answered the questions our account holders ask most frequently about data rights, access requests and how privacy works on this platform. If your question is not listed here, our privacy team is reachable via live chat or the in-account Help Centre.

We collect the name, email address, mobile number and government-issued ID you provide at registration, along with transaction records for deposits and withdrawals processed via UPI, Paytm or PhonePe. No additional data is gathered without your knowledge or consent.

Yes. Submit a data access request through the in-account Help Centre form or by emailing our privacy team. We will verify your identity and deliver a structured export of your personal data within 30 days of receiving your verified request.

Send a deletion request via email or live chat, including your registered mobile number for verification. We will erase your data from live systems once any legally mandated retention period — related to Indian financial record-keeping rules — has elapsed.

No. Payment identifiers such as your UPI handle or Paytm-linked number are shared only with the payment processor required to complete your transaction. We never sell, rent or share payment data with advertising networks or data brokers.

Cookies on ffkolkata.asia serve session management and fraud detection only — no cross-site advertising. You can delete them via your browser settings at any time. Clearing session cookies will log you out but will not affect your account balance or history.

Your data is retained for the period required under applicable Indian financial regulations after account closure, then permanently deleted from our live systems and backups. You will receive a confirmation email when the deletion is complete.

Contact our privacy team directly via the in-account Help Centre, live chat or email. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority under applicable Indian law.